Are your products authentic?
Yes — 100%. Every item is genuine and brand new, sourced through certified European luxury distribution channels. We never sell replicas. See our Authenticity Promise for full details.

Are the items brand new?
Yes. All products are brand new and unworn, arriving with original packaging and tags.

Why are your prices lower than boutiques?
We're a curated outlet. We source past-season and overstock pieces through authorised European channels, which lets us offer genuine designer goods well below boutique retail — without ever compromising on authenticity.

Where do you ship?
Cyprus, the entire EU, and worldwide. See our Shipping & Returns page for delivery times.

How long does delivery take?
Within the EU, typically 1–5 business days depending on the option chosen. All orders are tracked.

What's your return policy?
Returns are accepted within 14 days of delivery, provided items are unused and in original condition. See Shipping & Returns for details.

How can I contact you?
WhatsApp is our fastest channel, or email info@shoptresori.com. We respond quickly during business hours.

Do you restock sold-out items?
Our collection is curated and many pieces are limited. Once an item sells out, it may not return — so if something catches your eye, we recommend not waiting.